frequently asked
questions

General Ordering

We do local delivery to most towns in Chittenden County, Waterbury and Montpelier. We use third party shipping companies to cover the rest of Vermont, New Hampshire, New York, Massachusetts, Connecticut and Rhode Island. Our products are also available at local grocers, co-ops and farm stands in the Chittenden and Washington County areas.

You will not be able to make changes to your order once you have completed the checkout process. If you need to make a change, please email orders@maplewindfarm.com with your request and we will make the change for you. If you want additional items, please place another order.

Please understand that Maple Wind Farm is a small farm, and not a large warehouse. Because of this, sometimes items can go out of stock quickly. If an item is unavailable after you’ve placed your order, we will issue you a refund for the missing item, or offer you something to replace it.

For local home delivery and weekly on farm pickup the deadline is Monday at midnight. For Burlington farmers market pre-orders, Friday fried chicken dinner pre-orders, on farm market pre-orders or shipping orders the deadline is Wednesday at midnight.

Your card will be charged immediately once you have completed the checkout process.Any changes that need to be made can be requested by contacting us at orders@maplewindfarm.com and we will do our best to accommodate all requests.

Food Safety

Yes, it is totally safe. As long as the product has remained cold, you can partially thaw and refreeze meat. It will not affect the overall food safety. It does affect the muscle structure as it breaks it down a bit, and it will release more juices if thawed and frozen a second time. You do want to account for “shelf life” if you are thawing for several days and then refreezing.

Both pork and beef should be cooked to at least 145°F. Poultry should be cooked to 165°F.

We highly recommend always thawing any frozen meat in a bowl or tray to catch juices. When frozen meat is thawing, the seal in the plastic packaging is often lost, causing leakage. Thawing in a tray will avoid a mess in your refrigerator. As for safe thawing methods, there are two options. 1. Refrigerator thawing at 40°F or below. 2. Cold water thawing, changing the water every 30 minutes or so. You just want to be sure to maintain safe temperatures and never enter the “danger zone” (40-140°F) where bacteria can grow.

Please avoid thawing in a microwave, not recommended

Refrigerator Thawing: Plan ahead and allow approximately 24 hours for each 4 to 5 pounds in a refrigerator set at 40°F or below. Place the turkey in a container to prevent the juices from dripping on other foods. Cold Water Thawing: Allow about 30 minutes per pound. First be sure the turkey is in a leak-proof plastic bag to prevent cross-contamination and to prevent the turkey from absorbing water, resulting in a watery product. Submerge the wrapped turkey in cold tap water. Change the water every 30 minutes until the turkey is thawed. Cook the turkey immediately after it is thawed.

Local delivery

It will arrive between 8:00AM-5:00PM on the designated day, depending on our route.

All you need is a cooler (with plenty of ice packs, weather permitting) left outside of your home, in a spot that will be visible to our driver. If there are any special instructions for your location, please share that with us, orders@maplewindfarm.com, ahead of time so we can make a note on our route. Note: If there is no cooler, especially in the warmer months, we will not leave the delivery. Even if you are scheduled to be home all day, we need to deposit the order into a cooler to retain our box and packing materials.

Our driver will send you a text message once the order has been dropped off. Please be sure that the phone number on your account is able to receive text messages.

Yes, we have an order minimum of $40 for local delivery.

We charge a $10 delivery fee for all orders under $120, and the fee is waived for orders over that amount.

Vermont / Non-local

We pack and send overnight shipping orders on Mondays and the order will arrive to you by 5:00 PM on Tuesday. Green Mountain Messenger stores the orders overnight in a refrigerator to ensure your products maintain a safe temperature. If you have questions about your order or the shipping, please email orders@maplewindfarm.com.

We pack your order in an insulated box with plenty of ice packs to keep your frozen meats safe in transit. Sometimes, depending on delivery time, some of the packages will be thawed on the edges. This is normal. As long as the meats are still cool to the touch, there is no risk to the safety of the products.

Yes, we have an order minimum of $100 for overnight shipping.

We charge a box fee of $12 to cover the box/materials needed to safely ship out products, and a flat rate courier fee of $20 that goes to Green Mountain Messenger. Depending on the size of your order, you may be charged for multiple boxes if we cannot fit everything into one.

Outside Vermont / Northeast

We pack and send shipping orders on Mondays and it usually takes between 24-48 hours for the shipment to arrive to you. Your email address is included in the shipping label so you will receive updates regarding the status of your order. If you have any questions about the order, please email us at order@maplewindfarm.com. If you have questions regarding the shipping status, please call our third party shipping partner Periship at 866-928-6428. 

We pack your order in an insulated box with plenty of ice packs to keep your frozen meats safe in transit. Sometimes, depending on delivery time, some of the packages will be thawed on the edges. This is normal. As long as the meats are still cool to the touch, there is no risk to the safety of the products.

Yes, we have an order minimum of $120 for FedEx shipping.

We charge a box fee of $12 to cover the box/materials needed to safely ship out products. Depending on the size of your order, you may be charged for multiple boxes if we cannot fit everything into one.

Pick-up at the Farm

Hours are 9:00-4:00 to pickup your order. If you cannot make it by 4:00PM please email orders@maplewindfarm.com by 3:30 and let us know. We will put your order outside in a cooler for you to grab self serve after hours- don’t forget!

If we do not hear from you by 4pm then we will store your order until we hear from you about an alternative plan. 

We have a “U” shaped driveway and you will enter where the farm sign is. Pull up to the big red barn and look for the pickup table near our loading dock. There will be a sign with a phone number to call and instructions on how to get your order. Once a member of our staff has given you the order, you can drive past the barn and out the other side of our driveway.

There is usually a staff member not too far away, especially on pick up day. Either peek inside the door to see if there is someone inside the barn, or give it a few minutes and someone should be able to help you shortly.

Wholesale Customers

Our deadline is Monday at midnight. We cut fresh chicken based on your orders every Tuesday so it is important to be sure your orders are in on Mondays, or earlier!

Yes, our delivery minimum for wholesale customers is $100. If you would like to place an order for less than that, you are welcome to do so and come to the barn in Richmond to pick it up. Please email orders@maplewindfarm.com to arrange your pickup date/time.

We will create an invoice and request that one copy is signed upon delivery for our records, and we will have a printed copy for your records. We operate on a net 14 payment schedule and expect to receive payment within that time.

Didn't find what you were looking for? Email us anytime: hello@maplewindfarm.com