frequently asked
questions

General Ordering

We do local delivery to most towns in Chittenden County, Waterbury and Montpelier. We use third party shipping companies to cover the rest of Vermont, New Hampshire, New York, Massachusetts, Connecticut and Rhode Island. Our products are also available at local grocers, co-ops and farm stands in the Chittenden and Washington County areas.

You will not be able to make changes to your order once you have completed the checkout process. If you need to make a change, please email orders@maplewindfarm.com with your request and we will make the change for you. If you want additional items, please place another order.

Please understand that Maple Wind Farm is a small farm, and not a large warehouse. Because of this, sometimes items can go out of stock quickly. If an item is unavailable after you’ve placed your order, we will issue you a refund for the missing item, or offer you something to replace it.

For local home delivery and weekly on farm pickup the deadline is Monday at midnight. For Burlington farmers market pre-orders, Friday fried chicken dinner pre-orders, on farm market pre-orders or shipping orders the deadline is Wednesday at midnight.

Your card will be charged immediately once you have completed the checkout process.Any changes that need to be made can be requested by contacting us at orders@maplewindfarm.com and we will do our best to accommodate all requests.

Food Safety

Yes, it is totally safe. As long as the product has remained cold, you can partially thaw and refreeze meat. It will not affect the overall food safety. It does affect the muscle structure as it breaks it down a bit, and it will release more juices if thawed and frozen a second time. You do want to account for “shelf life” if you are thawing for several days and then refreezing.

Both pork and beef should be cooked to at least 145°F. Poultry should be cooked to 165°F.

We highly recommend always thawing any frozen meat in a bowl or tray to catch juices. When frozen meat is thawing, the seal in the plastic packaging is often lost, causing leakage. Thawing in a tray will avoid a mess in your refrigerator. As for safe thawing methods, there are two options. 1. Refrigerator thawing at 40°F or below. 2. Cold water thawing, changing the water every 30 minutes or so. You just want to be sure to maintain safe temperatures and never enter the “danger zone” (40-140°F) where bacteria can grow.

Please avoid thawing in a microwave, not recommended

Refrigerator Thawing: Plan ahead and allow approximately 24 hours for each 4 to 5 pounds in a refrigerator set at 40°F or below. Place the turkey in a container to prevent the juices from dripping on other foods. Cold Water Thawing: Allow about 30 minutes per pound. First be sure the turkey is in a leak-proof plastic bag to prevent cross-contamination and to prevent the turkey from absorbing water, resulting in a watery product. Submerge the wrapped turkey in cold tap water. Change the water every 30 minutes until the turkey is thawed. Cook the turkey immediately after it is thawed.

Subscriptions

Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal.For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!

Yes, of course. You can pause or cancel a subscription any time you want in the customer portal, as seen in the screenshot below. The only time when the subscription can't be cancelled is if you started a subscription which requires a certain number of payments before you can cancel it.The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create and account in your shop.

You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

Of course. You can add products to your subscription in the customer portal. Just click on theEditbutton in the products card and edit, remove or add products to your subscription.

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.

Local delivery

It will arrive between 8:00AM-5:00PM on the designated day, depending on our route.

All you need is a cooler (with plenty of ice packs, weather permitting) left outside of your home, in a spot that will be visible to our driver. If there are any special instructions for your location, please share that with us, orders@maplewindfarm.com, ahead of time so we can make a note on our route. Note: If there is no cooler, especially in the warmer months, we will not leave the delivery. Even if you are scheduled to be home all day, we need to deposit the order into a cooler to retain our box and packing materials.

Our driver will send you a text message once the order has been dropped off. Please be sure that the phone number on your account is able to receive text messages.

Yes, we have an order minimum of $40 for local delivery.

We charge a $10 delivery fee for all orders under $120, and the fee is waived for orders over that amount.

Vermont / Non-local

We pack and send overnight shipping orders on Mondays and the order will arrive to you by 5:00 PM on Tuesday. Green Mountain Messenger stores the orders overnight in a refrigerator to ensure your products maintain a safe temperature. If you have questions about your order or the shipping, please email orders@maplewindfarm.com.

We pack your order in an insulated box with plenty of ice packs to keep your frozen meats safe in transit. Sometimes, depending on delivery time, some of the packages will be thawed on the edges. This is normal. As long as the meats are still cool to the touch, there is no risk to the safety of the products.

Yes, we have an order minimum of $40 for overnight shipping.

We charge shipping based on the number of boxes your order fits into. One box is $26.95, two boxes - $39.95, three boxes - $49.95, four boxes - $52.95, and five boxes - $62.95. Due to the perishability of meat, we pack orders with plenty of reusable ice packs.

Outside Vermont / Northeast

We pack and send shipping orders on Mondays and it usually takes between 24-48 hours for the shipment to arrive to you. Your email address is included in the shipping label so you will receive updates regarding the status of your order. If you have any questions about the order, please email us at order@maplewindfarm.com. If you have questions regarding the shipping status, please call our third party shipping partner Periship at 866-928-6428. 

We pack your order in an insulated box with plenty of ice packs to keep your frozen meats safe in transit. Sometimes, depending on delivery time, some of the packages will be thawed on the edges. This is normal. As long as the meats are still cool to the touch, there is no risk to the safety of the products.

Yes, we have an order minimum of $40 for FedEx shipping.

We charge a box fee of $12 to cover the box/materials needed to safely ship out products. Depending on the size of your order, you may be charged for multiple boxes if we cannot fit everything into one.

Pick-up at the Farm

If you place your order by midnight you can expect it to be packed and ready for pickup the following day. Our self-serve customer pickup space (and market) is open every day from 10AM-8PM. If you are placing an order in advance, for pickup more than a week out, please email us to let us know -orders@maplewindfarm.com

Look for the market entrance at the farm. You will see our big blue signs pointing you in the right direction. Your order will be located in the chest freezer, and any eggs or summer sausage will be labeled in the bottom right hand side of the market cooler.

Wholesale Customers

Our deadline is Monday at midnight. We cut fresh chicken based on your orders every Tuesday so it is important to be sure your orders are in on Mondays, or earlier!

Yes, our delivery minimum for wholesale customers is $100. If you would like to place an order for less than that, you are welcome to do so and come to the barn in Richmond to pick it up. Please email orders@maplewindfarm.com to arrange your pickup date/time.

We will create an invoice and request that one copy is signed upon delivery for our records, and we will have a printed copy for your records. We operate on a net 14 payment schedule and expect to receive payment within that time.

Didn't find what you were looking for? Email us anytime: hello@maplewindfarm.com